Refund and Return Policy

Refund & Return Policy
Maison Boheme Refund and Return Policy

At Maison Boheme, we strive to provide all our customers with excellent service and a pleasant shopping experience.
Our refund and return policy has been carefully designed to ensure maximum customer satisfaction under specific conditions.
Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional or discounted items.
Sale items are excluded from this guarantee.

No Refunds on Sale Items
Items purchased during a sale or promotion are final sale and are not eligible for refunds or exchanges, even in cases of incorrect sizing.
Please double-check your size and selection before completing your purchase.

Return Shipping Costs
Customers are responsible for all shipping costs associated with returns.
Maison Boheme does not reimburse return shipping fees and is not liable for any costs incurred during the return process.
For full details, please refer to our Terms and Conditions.

Return Request Deadline
Return requests must be submitted within 30 days of receiving your order.
After this period, returns will no longer be accepted.
Please respect this timeframe to remain eligible for a return.

Exchange Policy for Sale Items
Sale items cannot be exchanged, even if the size is incorrect.
We encourage customers to review sizing information carefully before making a purchase.

100% Guarantee on Defective Items
We offer a full guarantee on all defective items.
If a product shows manufacturing defects, it may be returned for a full refund or replacement, depending on your preference.
Defects caused by misuse or normal wear and tear are not covered.

Return Procedure
To initiate a return, please send an email to info@maisonboheme.com
Once your return request has been approved, you will receive detailed instructions to complete the process.

Return Form Requirement
Returns must include a completed return form.
Returns without this form cannot be processed.
Please ensure that you include the form with your return package to guarantee correct and timely handling.

Conclusion
Maison Boheme is committed to ensuring complete customer satisfaction.
By following our return and refund policy, we can ensure that all returns are handled efficiently and fairly.

For any questions or concerns, please contact our customer service team at:
📧 info@maisonboheme.com